Preventing Harassment — Go Beyond One-Time Trainings
Old-school harassment trainings don’t work. To be effective, trainings have to address changes at the behavioral level.
Here’s a great talk about communication and the importance of good conversations.
Old-school harassment trainings don’t work. To be effective, trainings have to address changes at the behavioral level.
Customer behavior is a mixed bag. No matter what they get, employees need to know how to handle every scenario.
What is the cost of turning nearly all our face-to-face meetings into emails?