Employees who know how to communicate effectively in a variety of scenarios can provide the highest levels of customer satisfaction and loyalty. The secret isn’t charm; it’s practice.
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Learn about what doesn't work to decrease harassment, and how Fluency Speak supports methods that are proven effective.
Old-school harassment trainings don’t work. To be effective, trainings have to address changes at the behavioral level.
In this TED talk, Uri Hasson(Princeton Neuroscience Institute) pulls back the curtain on what happens in the brain of a person telling a story and in the brain of a person listening to the same story. He and his team have used fMRI to measure what happens when a person tells a story and what happens when a person listens to that same story.
